Return Policy
At Heartland Fashion, we do everything possible to ensure our customers are completely satisfied with the product they purchased.
Here are some frequently asked questions about our return policy:
What is the return period?
You can return a product within 30 days of receiving it from our supplier.
General conditions for returns:
- Returns are accepted within 30 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Liquids, such as certain beauty products, must not be opened or used.
- Make sure to include the original receipt or purchase invoice.
My order is damaged, what should I do?
For quick processing, you can attach a photo showing the poor quality or the damaged part of the item. The best photos are taken on a flat surface where the logo and defect are clearly visible. This information will be used to assist you with your order and to prevent errors in the future.
If you received a damaged or defective product, please contact us within 30 days of receipt.
Sometimes, you might not be satisfied with your order. At Heartland Fashion, we want to ensure you are fully satisfied with your purchase. That’s why we offer a return policy to put your mind at ease. Below, you will find the details of our return policy.
If you wish to cancel your order immediately after payment, please do so within an hour, as orders are processed within a maximum of two hours.
Our return address: Hemelvuur 11, De Meern 3454SP, Utrecht
Exchanges
We will only exchange damaged, incorrect products, incorrect sizes or defective products. If you would like to exchange an item, please contact us at Support@heartland-fashion.com or Phone: +1 2187576601.
The quickest way to ensure you get what you want is to return the item you have and, once the return is approved, purchase the new item separately.
Contact Us
Phone: +1 2187576601
Email: Support@heartland-fashion.com
Address: Hemelvuur 11, De Meern 3454SP, Utrecht