Refund Policy

Steps for Refund

Once we receive and evaluate your returned item, we will inform you via email. You will be updated via email on whether your refund request has been accepted or rejected.

If your refund is approved, we will process it promptly. The credit should appear on your original payment method within 5 to 7 business days.

Addressing Delays or Missing Refunds

If your refund is still pending, please adhere to these steps:

1. Double-check your bank account.

2. Contact your credit card provider, as there may be a delay before the refund is posted.

3. Please consult your bank, as a processing delay might have occurred.

If you have done all of this and still do not see your refund, please contact us for further assistance.

How long does it take to receive my refund?

A full refund will be made through the original payment method once we have received, inspected, and confirmed that the products are unopened. All customers must contact us after returning the package and provide us with the tracking details so that we can process the refund.

Most financial institutions take an average of 5-7 business days to process the refund.

Non-Refundable Items

Please note that refunds are only applicable to items purchased at regular prices. Items on sale are non-refundable.

Contact Us

Phone: +1 2187576601

Email: Support@heartland-fashion.com

Address: Hemelvuur 11, De Meern 3454SP, Utrecht